WHATSAPP CHATBOT FOR BUSINESS SOFTWARE

Once you have your WhatsApp Business API and a verified business account, there is nothing technical that one would need to understand the platform or its functionality. People with smartphones, of all demographics, are using WhatsApp today.Īs easy as it is for people to use WhatsApp, as it is for businesses. This data suggests the ease and simplicity of the platform. WhatsApp being the most popular global mobile messaging application has over 2 billion users as acclaimed in July 2021. In addition to the phenomenal benefits of Conversational AI and chatbots for customer engagement, WhatsApp chatbots have some distinctive benefits. Benefits of using WhatsApp Chatbots for businesses This case study depicts very few of the many benefits of WhatsApp chatbots. This digital transformation helped the brand increase the CSAT score by 45%, and a reduced cart abandonment rate. With WhatsApp chatbot, this agricultural brand built an end-to-end solution for answering customer queries in regards to placing, confirming, and tracking orders. Trying to sell fresh farm produce directly from farmers to direct consumers (B2C) and restaurants (B2B)- Sayurbox. Let’s consider an example of an eCommerce business. That is, you can get a green tick with the name of your business. Using a WhatsApp Business API, you can also get your business verified. With automation, personalization, and artificial intelligence in play, the WhatsApp Business chatbot can level up your total experience game, and transform the value your customers as well as employees derive from their interactions with your brand. It basically automates the process of sales and customer support for businesses over WhatsApp. WhatsApp chatbot is an AI-driven conversational chatbot that stimulates human-like communication between brands and customers via the WhatsApp chat interface.

So, which WhatsApp business features do you need for your business? What is a WhatsApp chatbot?

WHATSAPP CHATBOT FOR BUSINESS SOFTWARE

Some of its excellent features include a centralized dashboard, multiple sign-ins, third-party software integrations, programmatic response to customer queries, and many more. WhatsApp chatbots are AI-powered and have a proven record of excellent customer engagement. WhatsApp Business API:įor medium and large-scale businesses, can be provided to brands by third-party WhatsApp chatbot providers, Yellow.ai being one of them.

The success of this communication channel completely depends on the brand’s strategy about how creatively it uses the features for customer service and how well does it promote the WhatsApp link. Here you can create a WhatsApp chatbot on your own. WhatsApp application:įree for small businesses (WhatsApp Business account), comes with features such as business profile, quick replies, automatic greeting message, automatic away message, message statistics, and catalogs. The differentiators for this are company size and costs. WhatsApp offers two solutions for businesses: WhatsApp business application and WhatsApp business API. WhatsApp Business solutions: application and chatbots Let’s dig a little deeper into how you can implement WhatsApp chatbots and what’s in it for you. With an active customer base of over 2 billion customers, WhatsApp is giving brands a chance to showcase their USPs and engage with their target audience personally. Where channels like emails have an open rate of 18%, WhatsApp Business messages have an open rate of 99%. WhatsApp Business application and WhatsApp business API (application programming interface) for small, medium, and large businesses are an asset. To endure this surge of chatbots, WhatsApp chatbots for businesses were introduced and since then there is no looking back. Today, more than ever, businesses need to adopt cutting-edge solutions for customer engagement.Īccording to a survey conducted by Oracle, 80% of marketers plan to use a chatbot in some way in their businesses by 2020. With the upcoming market trends and technologies, customers now are in a habit of endless and uninterrupted engagement and service. Chatbots enable businesses to scale and enrich the interactions their customers and employees have with the brand.

Whatsapp chatbot for business